Lloyd Allen,

Lecturer Practitioner, 

The Royal Marsden School

Build up trust by listening to what the patient says, and avoid entering a conversation with ready-made impressions.

Give patients time to react to news and give their perspective, and don't speed through to talking about treatment.

Research shows empathy has a positive impact on our emotional state, so resist the urge to fill silences and allow the patient time to process what you're saying.

Here at The Royal Marsden School we offer a two-day Advanced Communication Skills Training course to all senior health and social care professionals (band 6 and above).

Our classes are small, with a maximum of ten students, so we can give you tailored support to work through challenging communication situations that you may have encountered in practice.

Sign up to our Education Matters newsletter to find out more about this course, others we offer and to get practical advice from our expert lecturers.

"I loved the interactive nature of the class."

- Jane Spurr, Critical Care Outreach Sister

The Royal Marsden School is a centre of educational excellence for healthcare professionals, committed to equipping you with the very latest skills and knowledge you require to provide the best treatment and care to your patients.

We offer a range of education and training including a flexible programme of degree and master’s qualifications, as well as short courses, study days and conferences.